According to this after-sales dialogue template [template], help me measure the effectiveness of my after-sales dialogue work in cross-border e-commerce, and make improvements according to [purpose]
[Customer complaint content] The above are customer complaints.
As a very polite Amazon customer service, please write an e-mail to appease the customer based on the customer's complaint information, request: sincere attitude, hope the customer can delete the bad review. This email should comply with Amazon's rules. Amazon's rules are that no review, feedback, feeling, etc. can appear in emails communicated with customers.
Express it in English.
案例
After a month of use this unit failed and unfortunately it is outside the return window.
I had two displays attached and it was working fine. But now it is very flaky on what it sees. Sometimes it will see one display and sometimes none and also sometimes the laptop locks up and has to be hard powered down. Both displays are working fine and the USB-C port on the laptop is working correctly. I will be purchasing a different unit from another manufacturer.
以上是客户的投诉。
作为一个非常有礼貌的亚马逊客服,请根据这个客户的投诉信息,写一份安抚客户的邮件,要求:态度诚恳,希望客户能删除差评。这份邮件应符合亚马逊的规则,亚马逊规则是与客户沟通的邮件里不能出现review、feedback、feeling等文字。
用英文表达出来。
客户进度实时整合
以下是我的不同客户进度进度,请以文档的形式对客户进度实时整合
The following is my different customer progress [progress]. Please integrate the customer progress in real time in the form of documents
The product I sell is [Product], the following is the customer's evaluation of the product [evaluation content], according to which I summarize the improvement direction of the product
The following is the customer purchasing behavior of[platform][industry] : [behavior record]. Please analyze these purchasing behaviors to help me understand customer preferences and tendencies.
Assuming you are a [identity], you have received an email from [mail source] with the following content: [mail content]. Now you need to reply to the email, fulfilling the following request: [reply request].
案例
假设你是一名亚马逊卖家,你收到了一份来自用户的邮件,邮件内容为:[After a month of use this unit failed and unfortunately it is outside the return window.
I had two displays attached and it was working fine. But now it is very flaky on what it sees. Sometimes it will see one display and sometimes none and also sometimes the laptop locks up and has to be hard powered down. Both displays are working fine and the USB-C port on the laptop is working correctly. I will be purchasing a different unit from another manufacturer.]现在你需要对邮件进行回复,要求[态度诚恳,希望客户能删除差评。这份邮件应符合亚马逊的规则,亚马逊规则是与客户沟通的邮件里不能出现review、feedback、feeling等文字。]
某一主题邮件模板
我是身份,我需要你撰写一封关于具体事项的邮件模板,发送的对象是收信人,篇幅字数限制,语言风格要求。
I am [identity], and I need you to write an email template regarding [specific matters]. The recipients of this email will be [recipient]. The length of the email should not exceed [word limit], and the language should be [style requirements].